Refund & cancellation policy
This policy explains refunds and cancellations for paid employer features on Hirewaar — job-posting credit packs, subscriptions, and additional team seats. It should be read together with our terms of use and pricing pages.
Last updated: 2025-06-22
Candidates: always free
Creating a candidate profile, browsing jobs and gigs, and applying for roles is free. Nothing in this policy applies to candidates — there is nothing to refund.
Credit packs
Job-posting credits are purchased upfront and deducted as you use them (for example, to publish a job listing). Because a credit is consumed at the moment it is used, purchases of credit packs are non-refundable once a credit from the pack has been used. Unused credits remaining in a pack may be refunded within 7 days of purchase — contact support@tayie.com with your account email and order reference.
If a payment is taken in error, duplicated by a processing fault, or a job listing cannot be published because of a fault on our side, we will refund the affected credits or the payment in full.
Subscriptions
Subscription plans renew and bill in advance for each billing period (monthly, unless stated otherwise at checkout). You may cancel a subscription at any time from your company billing settings; cancellation takes effect at the end of the current billing period, and you keep access (and any monthly credit grant already issued) until then. We do not provide partial-period refunds for early cancellation, except where required by law or where we have made a billing error.
If we materially change or discontinue a paid plan, we will give reasonable notice and, where you do not wish to continue on the replacement plan, refund the unused portion of your current billing period.
Additional team seats
Extra recruiter seats are billed alongside your subscription for the period in which they are added. Removing a seat stops billing for it from the next billing period; we do not refund the current period for a seat removed partway through it.
How to request a refund
Email support@tayie.com with your account email, the payment reference or invoice number, and the reason for the request. We aim to respond within 5 business days. Approved refunds are returned to the original payment method via our payment processor (Paystack) and may take a few additional business days to reflect, depending on your bank.
Chargebacks and disputes
Please contact us before raising a chargeback with your bank or card issuer — most billing issues can be resolved faster directly with our support team, and an unresolved chargeback may result in suspension of paid features on the account while the dispute is investigated.
Consumer Protection Act
Nothing in this policy limits any right you may have under the Consumer Protection Act 68 of 2008 that cannot lawfully be excluded.
Contact
Billing and refund questions: support@tayie.com.
Related policies
These documents form part of how Hirewaar operates and should be read together: